At 12TICKS (operated by Sythion International Limited), we are committed to protecting your privacy and ensuring your personal information remains secure. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

We will never share your personal information with third parties without your explicit consent.

Personal Information:

• Name and email address (for account creation and authentication)
• Profile information you choose to share (bio, website URLs, profile photo)
• Subscription and payment information (processed securely through PayPal)

Usage Information:

• Ticker participation and conversation records
• Comments and messages posted within the platform
• Device information and IP address for security purposes
• Usage patterns and feature interactions to improve our service

Communication Data:

• Video and audio from ticker sessions (stored for playback functionality)
• Messages sent through our support system

We use your information solely to:

• Provide our service: Enable you to participate in tickers, manage your profile, and access platform features
• Process payments: Handle subscription billing and payment processing through secure third-party providers
• Ensure security: Protect against fraud, abuse, and unauthorized access
• Improve the platform: Analyze usage patterns to enhance user experience and develop new features
• Communicate with you: Send important service updates, respond to support requests, and provide customer service
• Comply with legal obligations: Meet regulatory requirements and respond to lawful requests

We implement industry-standard security measures to protect your data:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal information is stored in encrypted databases with restricted access
• Access Control: Only authorized personnel have access to user data, and only when necessary
• Password Security: User passwords are securely hashed and never stored in plain text
• Regular Audits: We conduct regular security assessments and updates

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Limited data sharing occurs only in these specific circumstances:

• Payment Processing: Payment information is securely processed by PayPal (subject to their privacy policy)
• Service Providers: Trusted partners who help us operate the platform (all bound by strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our legal rights
• Public Content: Information you choose to make public (profile details, ticker participation) is visible to other users

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Update or correct inaccurate personal information
• Delete: Request deletion of your account and associated data
• Restrict: Limit how we use your information
• Export: Receive your data in a portable format
• Withdraw Consent: Opt out of optional data collection at any time

To exercise these rights, please contact us through the support system within the application. We will respond to your request within 30 days.

• Account Information: Retained while your account is active and for 90 days after deletion
• Ticker Recordings: Stored according to your subscription level (24 hours for free users, indefinitely for paid subscribers)
• Support Communications: Retained for 2 years to help resolve future issues
• Analytics Data: Anonymized usage data may be retained indefinitely for service improvement

12TICKS is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through the platform or via email. Continued use of 12TICKS after changes take effect constitutes acceptance of the updated policy.